Return Policy

We want you to be happy with your purchase. If you are not, you can return your order within 7 days of receiving it.

How to return an item

  1. Contact us within 7 days of delivery by WhatsApp, phone or email. Tell us your order number and the reason for the return.
  2. We will tell you how to send the item back.
  3. Send the item back in its original condition and packaging.
  4. Once we receive and check the item, we will confirm your return.

Items that arrive damaged or wrong

If your item arrives damaged or is not what you ordered, please contact us as soon as you receive it. Photos or a short video of the parcel and the item help us resolve the problem faster.

Refunds

After your return is accepted, we will refund you using the same method you paid with, or by another method we agree with you, such as bank transfer, Easypaisa or JazzCash.

Payment

See our Payment Terms for how you can pay.

Contact us

If you have any question, contact MK Traders: