Privacy Policy

This Privacy Policy explains how MK Traders (“we”, “us”) collects, uses and protects your personal information when you visit mktraders.com.pk or place an order with us.

Information we collect

  • Order information: your name, phone number, email address, delivery address and the items you order.
  • Messages: information you send us through our contact form, WhatsApp, phone or email.
  • Account information: if you create an account, your login details and order history.
  • Technical information: your IP address, browser type, device and the pages you visit, collected through cookies and similar tools.

How we use your information

  • To process, deliver and support your orders.
  • To confirm payments and handle returns and refunds.
  • To reply to your questions.
  • To keep our website secure and to understand how it is used so we can improve it.
  • To show you relevant advertising on other platforms, where you have not opted out.

Payments

We accept Cash on Delivery, bank transfer, Easypaisa and JazzCash. Payments by bank transfer, Easypaisa and JazzCash are made outside this website, and we do not store your bank, card or wallet login details on this website.

Cookies, analytics and advertising

Our website uses cookies and similar tools. We use Google Analytics and Google Search Console to understand how visitors use the site. We also use advertising and measurement tools from Meta (Facebook and Instagram) and TikTok, which may collect information about your visit, such as pages viewed and items added to your cart. You can control or delete cookies in your browser settings, and you can manage ad preferences in your Facebook, Instagram, TikTok and Google account settings.

Sharing your information

We do not sell your personal information. We share it only with: delivery and courier companies, so they can deliver your order; service providers that run our website, such as hosting and analytics; and authorities when the law requires it.

How long we keep your information

We keep your information as long as we need it for your orders, returns, accounting and legal obligations, and then delete or anonymise it.

Your choices

You can ask us to see, correct or delete the personal information we hold about you by contacting us. We will respond within a reasonable time, unless we are required by law to keep it.

Security

We take reasonable steps to protect your information, but no website or online service is completely secure.

Changes to this policy

We may update this policy from time to time. The latest version is always on this page.

Contact us

If you have any question, contact MK Traders: